Krabi Nature Beach Resort ★★★★

Nothing good about this property is worth a mention apart from DON'T STAY HERE!!!!

Where do I start. FALSE advertising of a 4 star hotel !!!!!! It started it had Airport pickup so I wrote to them and asked if they would pick us up from the Pier which is only 3 minutes car drive away but they refused. The airport was more than 1/2 hour away. We needed picking up as I suffer from bad knees. Away, after being asked by several taxi operators where we were staying. NO ONE had heard of it. Turns out the hotel had changed its name. Away, 200 baht later a tuk tuk took us for a ride in more ways than one. There was a steep stair case to the reception. Not what I wanted or needed. There was no one to help carry our bags. Just a two men at the top of the stairs to watch me struggle. One introduced himself as the manager. We were then told the room want ready. They asked for our passports and proceeded to take photos of them on their phone. REALLY??? We were drenched in perspiration and left to wait in reception all alone. The reception was old dirty, sticky and looked like something out of a horror movie. We asked for a drink. I had to go to the toilet so I looked around the vacant reception area only to find 2 toilets out of order so I went done a load of stairs following a sign to Restaurant/Bar. I got down there and it was so eerie nothing looked like it had open in years. Dirty very scary. Everything covered in sheets, chairs on tables. Very dark. Eventually, I found a sign showing toilet. OH MY GOODNESS..... I had to step over a huge step onto some small concrete blocks balancing on a square block which was over a huge ditch. I had to then walk into a darkened toilet NO LIGHTS to find one toilet that didn't have a sign saying out of use. It was awful. Eventually, after an hour they came up with the tiniest glasses of very watered down orange juice(?). After another hour we were told our room was ready. 4 people followed us to our room. Down heaps of stairs no lift. No one helping us with our bags.

Nothing good about this property is worth a mention apart from DON'T STAY HERE!!!!

Where do I start. FALSE advertising of a 4 star hotel !!!!!! It started it had Airport pickup so I wrote to them and asked if they would pick us up from the Pier which is only 3 minutes car drive away but they refused. The airport was more than 1/2 hour away. We needed picking up as I suffer from bad knees. Away, after being asked by several taxi operators where we were staying. NO ONE had heard of it. Turns out the hotel had changed its name. Away, 200 baht later a tuk tuk took us for a ride in more ways than one. There was a steep stair case to the reception. Not what I wanted or needed. There was no one to help carry our bags. Just a two men at the top of the stairs to watch me struggle. One introduced himself as the manager. We were then told the room want ready. They asked for our passports and proceeded to take photos of them on their phone. REALLY??? We were drenched in perspiration and left to wait in reception all alone. The reception was old dirty, sticky and looked like something out of a horror movie. We asked for a drink. I had to go to the toilet so I looked around the vacant reception area only to find 2 toilets out of order so I went done a load of stairs following a sign to Restaurant/Bar. I got down there and it was so eerie nothing looked like it had open in years. Dirty very scary. Everything covered in sheets, chairs on tables. Very dark. Eventually, I found a sign showing toilet. OH MY GOODNESS..... I had to step over a huge step onto some small concrete blocks balancing on a square block which was over a huge ditch. I had to then walk into a darkened toilet NO LIGHTS to find one toilet that didn't have a sign saying out of use. It was awful. Eventually, after an hour they came up with the tiniest glasses of very watered down orange juice(?). After another hour we were told our room was ready. 4 people followed us to our room. Down heaps of stairs no lift. No one helping us with our bags.